POPI Act Compliance Notice
Last Updated: [02/09/2024]
Mphadzha Travel & Cruises (“we,” “our,” or “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This notice explains how we collect, use, store, and protect your personal information when you interact with us, including through our website www.mphadzhacruises.co.za.
1. Collection of Personal Information
We collect personal information from you when:
You make a booking or inquiry through our website or other communication channels.
You subscribe to our newsletter or promotional communications.
You engage with us on social media or other online platforms.
You provide us with feedback or contact us for support.
2. Types of Personal Information Collected
The types of personal information we may collect include:
Contact Information: Name, email address, phone number, and physical address.
Identification Information: Passport number, ID number, or other identification details as required for travel purposes.
Payment Information: Credit/debit card details and billing information.
Travel Preferences: Information about your travel preferences, destinations, and special requirements.
Technical Data: IP address, browser type, and usage information collected through cookies.
3. Purpose of Collecting Personal Information
We collect and process your personal information for the following purposes:
Service Delivery: To process your bookings, manage travel arrangements, and provide the services you have requested.
Communication: To send you booking confirmations, travel updates, newsletters, and promotional materials.
Customer Support: To respond to your inquiries, provide customer support, and improve our services.
Legal Compliance: To comply with legal obligations and protect our rights and interests.
4. Consent
By providing your personal information to us, you consent to the collection, use, and processing of your information as described in this notice. You have the right to withdraw your consent at any time by contacting us.
5. Protection of Personal Information
We implement appropriate security measures to protect your personal information from unauthorized access, loss, or damage. We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.
6. Sharing of Personal Information
We may share your personal information with:
Service Providers: Third-party vendors who assist us in providing our services, such as payment processors and travel partners.
Legal Authorities: If required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
7. Your Rights
Under POPIA, you have the right to:
Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to certain legal obligations.
Object: Object to the processing of your personal information in certain circumstances.
Withdraw Consent: Withdraw your consent to the processing of your personal information.
8. Contact Information
If you have any questions, concerns, or requests regarding your personal information or this POPI Act compliance notice, please contact us at:
Mphadzha Travel & Cruises
Email: booking@mphadzhacruises.co.za
Phone: 071 613 1315
Website: www.mphadzhacruises.co.za